SCUBA IQ - PORT DOUGLAS

TERMS AND CONDITIONS

TRIPS & COURSES

  • All of our trips and courses will run with a minimum of 1 diver/participant, with no trip or course having more than 4 divers or participants per Instructor/Divemaster.

  • Our dive trips to the Great Barrier Reef  give us access to sites at either Agincourt, Opal or Tongue Reef systems, however no site or reef can be guaranteed due to logistics or environmental factors.

  • Enriched Air ("Nitrox") is available only when completing specialty training, which is a "dry" course, or if joining liveaboard trips which offer nitrox. In any case, a minimum of 7 days notice is required if requesting nitrox.

  • Certified divers must produce a valid dive certification card on the day of travel. This can also be in the form of a temporary certification card (issued within the last 90 days), or 'eCards' which are now becoming commonplace

  • We advise a minimum of 24 hours before flying after diving.

  • We strongly recommend that before travel, you obtain insurance which provides specific cover for scuba diving activities, medical evacuation and dive travel. We suggest that it also includes coverage for missed flights, altered accommodation arrangements or any other inconvenience borne out of any unforeseen circumstance that arises while participating in one of our tours or courses. Scuba IQ is an official partner of Diver's Alert Network (DAN) Asia Pacific, who are a world-leader in providing scuba diving specific insurance policies

MEDICAL

  • The scuba diving industry in Queensland has some of the strictest regulations in the world, with a large part of this surrounding medical fitness requirements for scuba diving. Please read the points below, carefully, and please feel free to contact us with any questions regarding these matters.

  • All divers will need to complete a medical questionnaire before starting any PADI dive course/program or undertaking guided diving activities with us. Certain medical conditions and/or medications may preclude you from scuba diving and will therefore require a dive medical release from a physician prior to travel. This is done at each diver's own expense.

  • For anyone wanting to join an Open Water Diver course, who is either 45 years of age or older, or has a BMI >30

  • It is the responsibility of certified divers to obtain a valid dive medical prior to the trip if your state of health has changed since completing your last dive or your last dive medical. This includes the intake of medications. 

BOOKING & PAYMENT

  • All prices on our website or sales literature are GST inclusive, based on booking direct with Scuba IQ, and are valid until 30/06/2021.

  • Bookings are confirmed once a minimum 50% deposit has been paid. Full payment is due at least 48 hours before starting a dive trip or dive course.

  • We accept payment either by credit card (+2.2% bank fees) or bank transfer to our Australian bank account.

DISCOUNTS

  • For divers using their own equipment, the following discounts are applicable: $10 for full regulator set; $10 for BCD; $5 for a dive computer.

  • A 5% discount will be applied to any dive trip being undertaken by anyone with a renewed, professional level scuba diving certification. This only applies to an individual holding the licence. A dive professional is considered to be a PADI Divemaster or equivalent, and above.

  • Only 1 discount may be applied to any booking, 

  • Discounts are not applicable to liveaboards, charters or any tour not conducted by Scuba IQ

CANCELLATIONS & REFUNDS

  • Before cancelling any trip or course, please contact us to see if we can arrange a new date or a suitable alternative.

  • Cancellation of any trip or course made within 48 hours prior to the booked tour date or ‘no shows’ will incur a 100% cancellation charge with no refund.

  • Any cancellations made within 2-5 days prior to the tour date will be refunded 50% of the amount.

  • Any cancellation made with more than 5 days notice will receive a full refund, minus any costs incurred relating to bank fees or credit card charges.

  • Cancellation of diving made by us on the day of travel or course start due to any person not being medically cleared to dive, or failure to produce proof of certification or referral paperwork, will not be eligible for a refund. However, in some circumstances, an alternative date can be arranged to allow for time to obtain the aforementioned.

  • If for reasons owing to weather; mechanical breakdown, or other unforeseen circumstance, a scuba diving course cannot be completed, a part refund of $250 per-day will be offered.

  • Scuba IQ (ABN 76 810 769 277 ) reserves the right to cancel or change any bookings due to weather/environmental conditions or any other unforeseen circumstances. In these instances a full refund will be offered.

  • All information on our website or literature regarding  trips, courses, itineraries, services provided, product inclusions and prices charged may be altered or cancelled without notice due to any reason, and at the discretion of Scuba IQ.